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Online Edge Help

Online Edge Help

Searching for programs

How do I find a class?
Finding a class through the Memphis JCC online registration is easy! Step 1 is to click the button on the JCC website that reads “Register for Classes”. Once you click this, you will be taken to the online registration site.

How can I further refine my search?
The left column of the search results page displays options for further search refinement. Click a green plus symbol and a box will pop up. In this box, you may choose to check various selections to narrow your search. Each time you click “Update Search”, your results will automatically be modified based on your selections. You may later remove these items from the search refinement by clicking the red “x” located next to the items displayed in the left column.

What happens if a class is listed as full?
You will have the opportunity to be added to the wait list. This is a quick and easy process that lets us notify program staff of your interest. If a space opens in the program, staff will contact you about registration.

Can I purchase after or before care online separately from a program purchase?
After or Before Care must be purchased at time of program registration online. If you would like to add After or Before Care at a later time, please refer to the contact information displayed on your e-mail registration confirmation.

Account Information

Am I required to have an account to register for programs or make payments online?
Yes. An online account is necessary to transact and register online. You can search for programs without an account but will be prompted to sign-in or register for an account before accessing our cart feature. This is a quick and easy process.

How do I create an online account?
You will be prompted to create a new account during your first program registration or transaction using JCC’s new online system. You may also sign up for a new account by clicking the “Sign in to your account” link found at the top, right hand side of the screen in the registration system.

How do I change my User ID and/or password?
After you are signed in, click the “(Name's) account” link found at the top, right hand side of the screen. Once on your account screen, you will have the opportunity to change your log-in information and edit other account information.

What if I forget my password?
From the sign in screen, click the "Password Help” link. You will be asked for the email address that is associated with your account. The password on file for your account will promptly be sent to this email address. You will not be required to reset your password.

Why can’t my e-mail address be used by more than one person in the JCC Online Registration system?
For security purposes, every e-mail address must be unique because it is used to access your account and personal information. It is also the address that will be used to confirm your online transactions.


How long is a class reserved for me once added to the cart?
Once a program is added to the cart, you have 30 minutes to complete your transaction. Please note, that program registration is not considered complete until you have proceeded through the check-out process.

Can I remove or edit an item in the cart?
Yes. You can remove programs individually from the cart summary screen by clicking on the corresponding program delete icon. Please note that programs will be deleted immediately without further prompt. Individual program registrations can be edited by clicking on the edit link. An edit box will display allowing you to change registration selections. These will be saved upon clicking the “update” button and your cart will be updated automatically to reflect any changes.

How long will items remain in the cart if not purchased?
Your items will remain in the cart for 14 days, but only reserved for the first 30 minutes. Your spot in a program will not be reserved after the initial 30 minutes until your transaction is completed.


Can I pay fees online?
Yes. Once you have signed in to the online system, payments and contributions can be made through the “My Account” screen.

What payment methods does JCC accept online?
Only credit card payments are accepted online. Memphis JCC accepts MasterCard, Visa and American Express cards.

What if I want to pay through a different method?
You will need to call the Memphis JCC at 901.761.0810 or stop by the Member Services desk to complete your registration.

How do I get a refund or make changes to a program I’ve already signed up for?
Refunds or program changes must be handled directly through JCC staff. Please contact Karen Bertrand in the accounting office at 901.761.0810 or kbertrand@jccmemphis.org.

Fee Assistance

What if I’m unable to pay the full program cost? Is fee assistance available?
Yes. The Memphis JCC has limited funds available for fee assistance. Please call us at (901) 761-0810 for more information about fee assistance.


How do I know my registration was successful?
After submitting payment, you will be taken to a confirmation screen. You will also receive an e-mail confirmation at the address listed on your account. If you do not receive your e-mail confirmation, or if you have any questions, please contact us at (901) 761-0810.


What if I need more assistance?
Email us at mmcgee@jccmemphis.org or call us at (901) 761-0810.